Effective Date: May 30, 2026
We want you to be satisfied with every order. If something isn’t right, this policy explains what we will and won’t do.
1. Return Window
You may request a return within 30 days of the delivery date. Requests received after 30 days will be evaluated on a case-by-case basis but are not guaranteed to be accepted.
2. Conditions for Return
To be eligible for a return, the item must be:
- Unused, in the same condition you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase (order number is fine).
3. Items That Cannot Be Returned
- Custom-cut hose, fittings cut to length, or other made-to-order items.
- Items that have been installed or show signs of installation (visible wear, marks from tools, sealant residue, etc.).
- Items damaged by misuse, improper installation, or modification.
- Gift cards.
- Items marked “Final Sale” or “Clearance” at the time of purchase.
4. How to Start a Return
Email mitch@deeringind.com with your order number and a brief description of the issue. We will reply with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back. Please do not ship items back without an RMA — unauthorized returns may be refused at the dock.
5. Return Shipping
Unless the return is due to our error (wrong item shipped, defect, etc.), you are responsible for return shipping costs. We recommend a trackable shipping service or shipping insurance for items above $50 — we cannot issue a refund for items lost or damaged in return transit.
If we shipped the wrong item or the item arrived damaged, we will provide a prepaid return label and either reship the correct item or refund you in full.
6. Refund Processing
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days of inspection. The time for the refund to appear on your statement depends on your bank or card issuer (typically 3–10 additional business days).
Original shipping charges are non-refundable except where the return is due to our error.
7. Exchanges
The fastest way to get a different item is to place a new order for the replacement and return the original for a refund. If you would prefer a direct exchange, email us and we will work with you.
8. Damaged or Defective Items
If your order arrives damaged or the item is defective, contact us within 7 days of delivery with photos of the issue. We will either replace the item or refund you, at no cost to you.
9. Order Cancellation
If you need to cancel an order, email us as soon as possible. We can usually cancel before the order is processed for shipment (typically within the same business day). Once an order has shipped, it cannot be cancelled but can be returned per this policy.
10. Contact
- Email: mitch@deeringind.com
- Phone: (562) 595-1668
- Mail: Deering Industries, 3300 Cherry Ave, Long Beach, CA 90807